Refund and Returns Policy – Trendevis.xyz

At Trendevis.xyz, your satisfaction is our top priority. We understand that purchasing baby gear such as high chairs, strollers, and baby cribs is an important decision for your family, and we want you to be completely happy with your purchase. Our Refund and Returns Policy is designed to provide transparency and ease if you ever need to return a product or request a refund. Please review the policy below to understand how we handle returns, exchanges, and refunds for your peace of mind.

1. 30-Day Return Policy

At Trendevis.xyz, we offer a 30-day return policy from the date you receive your order. If you are not completely satisfied with your high chair, stroller, or crib, you may return it for a refund or exchange, provided that the item meets the conditions outlined below.

  • Eligibility: To be eligible for a return, your item must be in its original condition—unused, unassembled, and in the same packaging in which you received it.
  • Non-Returnable Items: Please note that certain products, such as custom or personalized items, are non-returnable unless they are defective or arrive damaged.
  • Timeframe: You must initiate your return within 30 days of receiving your item.

To begin the return process, please contact our customer service team at info@trendevis.xyz or by phone at (225) 319-7401.

2. Return Process

To ensure a smooth return process, please follow these steps:

  • Contact Us: Email us at info@trendevis.xyz with your order number, the reason for your return, and any relevant photos if the product is defective or damaged.
  • Return Authorization: Once your return is approved, we will provide you with a return authorization number and instructions on how to ship the product back to us.
  • Shipping: You are responsible for the return shipping costs, unless the item arrived damaged or we shipped the wrong product. Please ensure the product is packed securely to avoid damage during return transit.

For returns due to damage or defect, we will provide a prepaid shipping label.

3. Refunds

Once we receive your returned item, it will be inspected by our quality control team to ensure it meets the return criteria. After inspection, we will process your refund as follows:

  • Refund Method: Refunds will be issued to your original payment method. Depending on your bank or credit card company, it may take 5-7 business days for the refund to appear on your account.
  • Restocking Fee: For returns that are not due to a defect or error on our part, a 15% restocking fee may apply. This fee helps cover the costs of inspection, repackaging, and restocking.
  • Non-Refundable Shipping Costs: Shipping charges from your original order are non-refundable unless the return is due to an error on our part.

We will notify you via email once your refund has been processed.

4. Exchanges

If you would like to exchange a product for a different item, model, or color, we are happy to assist. Please contact us at info@trendevis.xyz or call (225) 319-7401 to discuss your exchange options.

  • Eligibility for Exchange: Items must be in their original, unused condition and returned within 30 days of receipt.
  • Exchange Process: After your returned item is inspected, we will process your new order and ship the replacement item. Any price differences will be settled before the exchange is finalized.

5. Damaged or Defective Items

At Trendevis.xyz, we take great care to ensure that all products are of high quality and arrive in perfect condition. However, if you receive an item that is damaged or defective, we will gladly replace it or provide a full refund.

  • Notification: Please notify us within 48 hours of receiving the damaged or defective product. Email us at info@trendevis.xyz with your order number, photos of the damage, and a brief explanation of the issue.
  • Replacement or Refund: We will offer a free replacement or a full refund, including return shipping costs.

6. Warranty Information

Many of the products we sell, including high chairs, strollers, and cribs, come with a manufacturer’s warranty. If your item develops an issue after the return period has passed, please contact us, and we will assist you in filing a warranty claim with the manufacturer.

  • Manufacturer’s Warranty: The warranty terms vary by product and manufacturer, so please review the warranty information provided with your purchase or on the product page for details.

7. Contact Us

If you have any questions about our Refund and Returns Policy, or if you need assistance with a return, refund, or exchange, please don’t hesitate to contact us. We are here to help and ensure you have the best shopping experience possible.

  • Address: 3970 Gerstner Memorial Blvd, Lake Charles, LA 70607, États-Unis, USA
  • Phone: (225) 319-7401
  • Email: info@trendevis.xyz

At Trendevis.xyz, we are dedicated to making sure our customers are happy with their purchases. Shop confidently knowing that we stand by the quality of our high chairs, strollers, and baby cribs with a customer-friendly refund and return policy.